Frequently Asked
Questions

Everything You Need to Know About PEO Services

Understanding PEOs

A good PEO (professional employer organization) should have a strong track record of providing exceptional HR services, compliance support, and access to affordable benefits, as well as an ability to customize its solutions to meet the unique needs of its clients. Additionally, a high-quality PEO should have the ESAC accreditation, client retention above 90%, and the ability to provide direct access to senior executives when necessary.

There are many potential benefits to using a PEO. These benefits typically include access to HR expertise and resources, improved compliance with employment laws and regulations, streamlined HR processes, and cost savings. By outsourcing HR functions to a PEO, companies can focus on their core business functions and leave administrative tasks to the experts.

A PEO (professional employer organization) is a company that provides HR services including payroll, benefits administration, and risk management, to other businesses. PEOs take on some of the employer’s responsibilities such as remitting payroll taxes and providing insurance coverage, thereby allowing companies to focus on their core business functions.

A certified PEO is a PEO that has undergone a rigorous certification process with the IRS, demonstrating their compliance with tax, wage, and HR regulations. Certified PEOs are held to a higher standard of accountability, which can provide peace of mind for clients who want to ensure they are working with a reputable PEO that can meet the requirements of their specific industry.

An ASO (administrative services organization) and a PEO (professional employer organization) are similar in that they both provide HR services to businesses. However, while PEOs typically provide a bundled HR solution, ASOs provide a-la-carte services and are not able to offer any cost reductions in insurance.

An HRIS (human resource information system) is a software system that helps manage employee data, while PEOs are companies that provide HR outsourcing services, including HRIS management. A PEO will administer their HRIS platform as part of their service model.

PEOs (professional employer organizations) provide a comprehensive HR solution, including benefits administration and payroll processing. In contrast, HROs (human resources outsourcing) offer more specialized HR services like recruitment and training and focus on enterprise-level clients (those with 1000+ employees).

When choosing a PEO, consider factors such as company size, industry, and specific HR needs. Companies should look for a PEO with a good reputation, transparent pricing, and a range of services that align with its goals. Since every PEO is different, companies want to find the one that’s the best fit for their needs.

A PEO (Professional Employer Organization) is a company that provides HR services, including payroll, benefits administration, and risk management, to other businesses. PEOs take on some employer responsibilities, such as remitting payroll taxes and providing insurance coverage, allowing companies to focus on their core business functions.

Small and medium-sized businesses benefit the most from a PEO, as they often lack the resources to maintain a full HR department. Companies looking for cost-effective HR solutions, improved compliance, and access to competitive employee benefits can gain the most from partnering with a PEO.

A PEO helps businesses stay compliant with employment laws and regulations by managing HR-related legal requirements, handling payroll tax compliance, and ensuring proper workers’ compensation coverage. By staying up to date with federal, state, and industry-specific regulations, PEOs reduce the risk of legal penalties and workplace disputes.

Cost & Savings

PEO costs per employee vary depending on the services provided, company size, and other factors. Typically, PEOs charge a per-employee, per-month fee or a percentage of wages fee. Companies considering a PEO will want to make sure they understand the cost per employee before signing a contract for PEO services.

PEO costs vary depending on factors such as the number of employees, services required, industry, and location. However, PEOs can typically provide significant cost savings by pooling resources and leveraging economies of scale, which can save companies money on their HR needs.

Yes, a PEO can help a company save money by providing access to more affordable benefits, reducing administrative costs, and improving HR efficiencies, which can lead to increased productivity and profitability. By using a PEO, companies avoid having their own HR departments. These departments can be costly, and are often not viable options for small and medium-sized businesses. In these cases, PEOs can ensure support and compliance while keeping costs lower.

PEOs typically charge either a per-employee, per-month fee or a percentage of total payroll. While most reputable PEOs are transparent about their pricing, companies should carefully review contracts to ensure there are no unexpected costs, such as administrative fees, cancellation penalties, or additional charges for specific services. It’s essential to ask for a detailed breakdown of costs before signing an agreement.

A PEO can help lower workers’ compensation costs by leveraging its buying power to secure more competitive insurance rates. Additionally, PEOs implement risk management strategies, workplace safety programs, and compliance support to minimize claims. By proactively addressing workplace hazards and ensuring proper claims management, PEOs reduce overall workers’ compensation expenses for businesses.

HR & Compliance

Virtually all HR functions can be outsourced, including recruitment, payroll, benefits administration, compliance, performance management, training, and more. The decision to outsource will depend on the specific needs and resources of each organization, as well as its size, number of employees, budget, and other factors.

While a PEO can handle many HR functions, depending on its size a company may still need an internal HR person to manage day-to-day tasks. These tasks can include recruiting, performance management, and culture-building initiatives. A PEO can provide support and guidance to an internal HR team, but cannot replace it entirely for a larger business. Small and medium-sized businesses may not typically have an HR person, and may be able to just use a PEO for their needs

The biggest pros of using a PEO include access to more affordable benefits, improved HR compliance, reduced administrative burden, and access to a team of HR experts. While these are important to many companies, PEOs come with some cons such as the potential of experiencing service issues with PEOs that centralize or fully automate customer support functions. Choosing the right PEO for a company’s needs can help mitigate the risks.

PEOs must comply with state reporting requirements, which vary by state and can include wage and hour reports, unemployment tax filings, and workers’ compensation reports. The information the PEO handles for a company and provides to the state is specific to the state and industry, and may not be the same between one state and another.

When it comes to reporting requirements, a PEO assumes responsibility for compliance and reporting in most states, while the client remains responsible for reporting in states where PEO reporting is not allowed or not recognized. Companies should make sure they understand where and what they will have to report, instead of solely relying on a PEO to handle everything.

A PEO ensures compliance with employment laws by staying up to date on federal, state, and local regulations, including wage and hour laws, workplace safety requirements, and anti-discrimination policies. PEOs provide guidance on HR best practices, help maintain proper employee classification, and ensure that businesses meet all reporting and filing obligations. They also assist in implementing policies that align with legal requirements to reduce risk and liability.

PEOs manage payroll taxes by handling withholdings, tax filings, and compliance across multiple states. They ensure that businesses adhere to varying state regulations, including unemployment insurance and workers’ compensation requirements. By centralizing payroll management, PEOs reduce the complexity of multi-state payroll compliance and minimize the risk of errors or penalties.

In most states, a PEO assumes responsibility for compliance and reporting requirements, including wage and hour filings, unemployment tax reports, and workers’ compensation claims. However, in some states where PEO reporting is not recognized, the client remains responsible for filing reports. Businesses should clarify reporting responsibilities with their PEO to ensure compliance with state-specific regulations.

If a company is audited while using a PEO, the PEO typically provides support by supplying necessary payroll records, tax filings, and compliance documentation. Since the PEO handles HR and payroll functions, it can assist in responding to auditors and ensuring that all required information is accurate and up to date. A reputable PEO will have strong compliance measures in place to help businesses avoid audit-related issues.

While a PEO can handle many HR functions, some businesses may still benefit from having an in-house HR team, particularly for company culture initiatives, recruitment, and internal employee relations. Small and medium-sized businesses that lack dedicated HR staff may find a PEO sufficient, whereas larger organizations might use a PEO for compliance and administrative tasks while maintaining an internal HR team for strategic functions.

Employee Benefits & Insurance

PEO health insurance rates vary based on several factors including the size of the company, the geographic location, and the level of coverage chosen by the employer. These rates will be different for nearly every company, because each company is unique.

PEOs offer a variety of health insurance plans, including medical, dental, vision, and life insurance. Because PEOs pool employees from multiple businesses, they can negotiate competitive rates and offer comprehensive health benefits similar to those provided by large corporations. Plan options typically include PPOs, HMOs, and high-deductible health plans (HDHPs) with Health Savings Accounts (HSAs) or Flexible Spending Accounts (FSAs).

Partnering with a PEO improves employee benefits by providing access to high-quality, cost-effective health insurance, retirement plans, and additional perks like disability insurance, wellness programs, and employee assistance programs (EAPs). Since PEOs negotiate on behalf of multiple businesses, they can offer better benefits at lower costs than what small and mid-sized companies could secure on their own.

Yes, a PEO can help businesses offer retirement plans such as 401(k) plans. Many PEOs provide access to multiple retirement plan options, including employer-matching contributions and financial advisory services. By partnering with a PEO, businesses can reduce administrative burdens, ensure compliance with IRS regulations, and provide employees with valuable long-term savings options.

A PEO manages workers’ compensation claims by handling policy administration, claims processing, and compliance with state and federal regulations. They assist with claims investigations, coordinate return-to-work programs, and implement safety training to reduce workplace injuries. By proactively managing risk and providing expert claims support, PEOs help businesses lower workers’ compensation costs and improve workplace safety.

Comparisons & Alternatives

While payroll services focus primarily on payroll processing and tax filing, PEOs offer a broader range of services. These services include HR management, benefits administration, and risk management, making them a more comprehensive solution for small and medium-sized businesses than a payroll service.

PEOs offer a wide range of services including HR compliance, benefits administration, and payroll processing. Staffing companies typically provide W-2 employees to their clients on a temporary or contingent basis, thus acting more like a recruiting firm versus a PEO. Both types of companies can be highly beneficial to a business, but they serve and perform different functions.

A PEO (Professional Employer Organization) provides HR outsourcing, payroll processing, benefits administration, and compliance support for businesses that manage their own employees. A staffing agency, on the other hand, recruits and hires employees for companies, often on a temporary, contract, or direct-hire basis.

An ASO (Administrative Services Organization) and a PEO both provide HR support. A PEO acts as a co-employer, sharing legal responsibilities for payroll, compliance, and benefits administration. An ASO provides HR services without becoming a co-employer, meaning the client company remains fully responsible for compliance and tax filings.

A PEO is a full-service HR provider that manages payroll, benefits, compliance, and risk management. An HRIS (Human Resource Information System) is a software platform that helps businesses automate HR tasks like payroll, tracking time off, and employee data management.

A PEO handles payroll processing, tax compliance, benefits, and HR support, while a payroll service strictly manages payroll functions. If your business only requires payroll management but not HR support, a payroll service may be sufficient. However, if you need broader HR services, a PEO is the better choice.

Onboarding & Offboarding

For companies that decide they want to handle HR on their own, or want to move to a different PEO than the one they’re using, leaving a PEO can be a relatively simple process. However, it’s important to carefully review the terms of the contract and follow the proper procedures for termination to avoid any potential legal or financial issues. Ideally, the contract would be carefully reviewed before signing on with any PEO, so the company knows when, why, and how they can part ways in the future.

Among the most common employee onboarding challenges include ensuring legal compliance, efficiently processing paperwork, and effectively integrating new hires into the company culture. Companies big and smal deal with these kinds of challenges, and working with a PEO can help most kinds of businesses handle onboarding more efficiently.

Switching to a PEO is generally easy with a structured onboarding process that includes payroll setup, benefits integration, and compliance reviews. Most PEOs guide businesses through the transition to ensure a smooth implementation.

When leaving a PEO, employee benefits such as health insurance and retirement plans may change or require new providers. Employers must secure alternative benefits, transition payroll, and communicate changes to employees to ensure continuity.

A PEO manages terminations by ensuring compliance with labor laws, processing final paychecks, and handling unemployment claims. They provide employment records, represent clients in hearings, and help reduce unnecessary claims to minimize costs.

Employee Classifications & Overtime

Exempt employees are generally salaried and considered exempt from overtime pay, while non-exempt employees are generally paid hourly and entitled to overtime pay if they work more than 40 hours in a week. Exempt employees must meet certain salary and job duty requirements under state and federal law, while non-exempt employees are protected by various wage and hour laws, including minimum wage and overtime requirements.

A variable hour employee is an employee whose weekly work hours are uncertain or vary from week to week. This variation in hours worked makes it difficult to determine the employee’s status as full-time or part-time for benefits eligibility purposes.

Yes, seasonal workers are eligible for overtime pay if they work more than 40 hours in a workweek, unless they are exempt under certain criteria such as agricultural workers. Employers should review federal and state regulations to ensure compliance based on their industry and other factors.

Performance & Growth

Performance management provides employees with regular feedback on their work and helps them identify areas for improvement. That can motivate employees to develop new skills and improve their performance. One of the benefits of that performance improvement is the opportunity for career growth and advancement within the company.

Human resource management can contribute to a company’s success by ensuring that the organization has the right talent in the right roles. Proper management of HR also fosters a positive work environment, and helps with implementing effective HR policies and procedures that promote productivity and employee engagement.

A human capital operating plan is a strategic document that outlines an organization’s goals for managing and developing its human resources. It typically includes strategies for attracting and retaining talent, developing employee skills and capabilities, and managing performance to achieve business objectives.

A PEO positively impacts company culture and retention by providing competitive benefits, streamlined HR processes, and compliance support, which enhance job satisfaction and employee engagement. By reducing administrative burdens, companies can focus on fostering a strong workplace culture and improving employee experience.

A PEO supports employee training and development by offering learning management systems, compliance training, and career development programs. They provide access to professional development resources, helping employees enhance their skills and grow within the company.

Making the Right Choice

When considering a PEO, it’s essential to ask questions about its experience in your industry, service offerings, compliance expertise, and level of offered support. Companies should also ask questions about the PEO’s fees and pricing structure, as well as its customer satisfaction track record.

Choosing the right PEO involves evaluating its experience, industry expertise, service offerings, pricing transparency, and customer support. Look for a PEO with a strong reputation, accreditation (such as ESAC or IRS certification), and the ability to customize solutions for your business needs.

When reviewing a PEO service agreement, focus on pricing structure, contract terms, included services, compliance responsibilities, and exit clauses. Ensure there are no hidden fees and that the agreement clearly outlines the PEO’s role in managing HR functions.

Leaving a PEO can be straightforward if the contract includes a clear termination process. Companies should review exit terms, potential fees, and transition support before signing an agreement to avoid complications if they decide to leave.

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